Values
We want the destination to be the trip itself
We firmly think that a trip can inspire and "build" an individual. We, ourselves, are passionate travelers and we want you to catch the travel bug through the advice and services we offer you. We think that destinations aren’t towns or places, but the adventures of a successful trip.
We want you to be informed
Because we like to travel, we know how to differentiate between marketing and relevant information. That is why on our website you will only find information that is relevant to your needs. We think that what you buy must be exactly as it was presented to you.
We want you to be satisfied with your choice
When you go on Vola.ro we want you to be sure that the services you find here will provide you with guaranteed satisfaction. We are at your disposal via the website, by phone, on chat or in our office in Bucharest (click here for contact ). We are good, but we know there is always room for improvement. If you want to report something (or maybe praise us), you can do it by calling this phone number : 0721 335 465, or via email using the form here. Client satisfaction is our ultimate goal.
We want you to find what you are looking for
This means two things. Firstly, we created the architecture of the Vola.ro website from the perspective of a person searching for a plane ticket, a hotel or a car to rent, and not from the perspective of a website developer. At the same time, we think that the value of a service is in the customer’s mind and it is a variable combination of good price, the ease of obtaining that service and the relevance of the information received. We think that at Vola.ro you can find affordable yet valuable trips.
We want you trust what you buy
When you buy from us, we want you to know for sure that everything is up to the highest standards: from the secure transactions you make on the site, to your personal data (all the sensitive information are encrypted with the newest technologies – SSL Secure Socket Layer) and up to the services you receive from our partners (airlines, hotels or rent-a-car companies). We think that you have the right to receive what you bought.
We want you to travel with us
We want you to see the “Barri Gothic” of Barcelona, Montmartre in Paris, the Amalfi Coast of Italy, Tierra del Fuego, the sunset in Ibiza and the sunrise on the Norwegian Fjords. And we want to be by your side when you discover new places and explore new cultures.
