Price Drop Refund
Only in the app, get refunded if price drops after you book!
Trip Protect
If your flight is canceled, we’ll buy you another ticket!
Continue the trip - without interruptions and without worries
We’ll find the fastest and free flight alternatives for you, with any airline, so you can get to your destination
We’ll get you other tickets for free
Your flight is canceled or changed? Avoid the disruptions in your itinerary
Priority assistance
Stay in contact with Vola.ro consultants the entire trip
Continue your trip
You’ll receive the fastest alternatives for the entirety of your trip
How does it work?
- Add the Trip Protect option when you make a booking
- If your flight is canceled or changed, we’ll give you free alternatives to continue your trip
- You can continue your trip without any worry
Add the Trip Protect
- Enter www.vola.ro and choose a flight to the destination that you wish
- Select a Super Flex ticket or add Upgrade to your booking to benefit from our Trip Protect service
- Choose other options useful for your trip and then finish the payment
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Auto Check-in
Our team takes care of the entire check-in process, so you only remember the perfect journey.
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Frequently asked questions
When the service Trip Protect is apply?
The Trip Protect service applies if your flight is canceled or changed by more than 5 hours or delays that affect your itinerary. We will contact and offer you FREE flight alternatives with the same airline or with another airline/ flight combination offered by different airlines to reach your destination in the shortest possible time.
How does the Trip Protect service work?
The purpose of the Trip Protect service is to offer you one of the following two alternatives:
- to help you reach your final destination on your trip, or
- to offer you a refund of the value of the ticket issued by Vola.ro for the flight affected by a cancellation or a schedule change of more than 5 hours, if the flight is eligible for refund by the airline.
When the Trip Protect service can be purchased?
The Trip Protect can be purchased only at the time of purchasing flight ticket(s) on Vola.ro. The service cannot be added after the purchase.
When the Trip Protect not applicable?
The Trip Protect service does not apply in the following cases:
- Flights are affected by a schedule change of less than 5 hours;
- The passenger voluntarily canceled the trip or changed the ticket without the consent of Vola.ro;
- The passenger is refused boarding for any reason, including if the passenger has not the travel documents required by each government authority, visas, COVID tests, proof of vaccinations, as well as other necessary documents in destination or transit country;
- The passenger did not show up at the airport on time.
Does Trip Protect apply to all passengers or only to the person who purchased the flight?
Trip Protect applies to all passengers on a booking paid on Vola.ro.
If my flight is not cancelled/changed/delayed, will I get my money back for the Trip Protect service?
The Trip Protect service is non-refundable.
How much does Trip Protect cost?
The Trip Protect is a paid extra option. The price of the Trip Protect is displayed dynamically for each flight and it adds to the total price of the flight.