Price Drop Refund
Only in the app, get refunded if price drops after you book!
Flex
- You can cancel or rebook up to 24 hours before departure.
- If you cancel you will get 90% of the value of the plane ticket and additional services (luggage, seats), maximum €2000/booking, in 24 hours. The cost of the Vola Flex service is non-refundable.
- If you still want to fly, you can rebook. We will present your new flight options and we will cover their cost, up to the price of your first ticket.
- Cancelling or rebooking must be requested by the passenger who made the booking and will take effect for all passengers on the booking and on the whole itinerary.
Frequently asked questions
How do I cancel my reservation?
If you wish to cancel the trip, enter the link received by email from Vola.ro together with the plane ticket or directly on this page: vola.ro/cancel and request the cancellation and you will receive a confirmation message. Your reservation will be cancelled automatically and you will receive the money in a maximum of 3 working days.
How do I rebook my reservation?
If you wish to rebook your current ticket, enter the link received by email from Vola.ro together with the plane ticket or directly on this page: vola.ro/cancel and request the change. We will contact you and arrange the details of the change.
What is the cost of the "Flex"?
The cost of the Flex is dynamic and can be only purchased online along with the plane ticket. The Flex cannot be added after the purchase.
In what situations Flex will not apply?
The Flex does not apply if the airline has already cancelled or changed a segment(s) or both of the flight segments. In this case, In this case, refund or rebooking will be made according to the standard procedures of the airlines.
Also, the reservation cannot be cancelled or rebooked if there are less than 24 hours before the departure of the flight.
What documents do I need to submit to get a refund or rebook flight?
You don't have to provide any supporting documents or other evidence. We do not ask for the reason for cancellation or any other details.
What happens if I add "Flex" but the airline cancels the flight?
The Flex cannot be applied if your flight or part of your itinerary is cancelled or changed by the airline. In these situations, you can recover the cost of your plane tickets as follows:
- You can be refunded 100% of the cancelled ticket value after we receive the money from the airline (usually this procedure takes between 30-60 days).
- You can accept new, free flight alternatives from the airlines operating your flight.
- If you also purchased the Fast Refund service - we will refund you within 3 days on 100% of the cost of the plane tickets, in cash.
- We might accept cancellation requests if your multi-leg flight is partially disrupted by airline change or cancellation.
What additional services does "Flex" cover?
Flex applies to the following services purchased only with the reservation: luggage, seats in the aircraft, automatic check-in, Fast Refund option. Travel insurance purchased from Vola.ro is not covered by the "Flex". Additional services added later or directly on the airline's website are also not covered.
Can I cancel only for some passengers?
If you request a refund or free rebook, this will be applied automatically and mandatory for all passengers.